- Full-Time, Permanent Position
- 37.5 hours per week, Tuesday to Saturday!
- Winner ofd BC’s Top Employer 2023!
- 3-weeks’ vacation, Employer paid extended benefits, 7% RRSP matching and more!
About Us
The GVFB provides assistance to approximately 15,000 people monthly across Vancouver, Burnaby, New Westminster and the North Shore. We also provide food support to more than 141 community agencies such as housing agencies, women and children’s shelters, transition homes and after school programs, which in turn provide hot meals and snacks to thousands of people each week, including people who are unhoused.
Our mission is providing healthy food to those in need. Our vision is to create healthy communities through fair and effective food systems. Currently, the GVFB receives, purchases, and distributes 8 M lbs of food each year.
Employee Benefits
The GVFB is a proud winner of BC’s Top Employers 2023! Recognized for our resilience during the Covid-19 pandemic and how our response was immediate, with the health and safety of our employees as the top priority. In addition to offering an exceptional workplace for our employees and providing the most progressive and forward-thinking programs.
The GVFB is a certified Living Wage Employer! This recognizes the GVFB’s commitment to paying fair wages, upholding good work standards for our employees and contributing to poverty reduction and a higher standard of living in our community.
Come and enjoy working in an award-winning workplace! We provide a modern and inclusive office environment, with excellent Skytrain accessibility and free parking. Our competitive benefit plans for this position include: extended healthcare and dental, 3 weeks accrued vacation leave, a Group Registered Retirement Savings Plan where employees are match up to 7% of their contributions. Your birthday and two personal days are additional paid days off.
Growth Opportunities
- Professional Growth – $1,500 to spend towards professional development courses.
- Personal Growth– employees can use up to half of their professional development funds towards Wellness initiatives.
- Financial Growth – competitive salary and excellent perks.
Position Overview
The Front-Line Client Coordinator is involved in multiple aspects of our weekly provision of healthy food to those in need across our catchment areas of Vancouver, Burnaby and New Westminster and North Vancouver. The Distribution team rotates throughout these locations to provide variety, and ensure we continually have fresh eyes on our operation and service.
Key Responsibilities
- Provide onsite support for staff, volunteers and community site partners;
- Host or attend the onsite volunteer huddle as the staff representative to provide updates on policies, upcoming events, and to hear feedback;
- Communicate to the corresponding departments regarding issues and incidents (e.g. volunteers, menu, health and safety);
- Administration and data entry involving our in-house client database, Microsoft Word and Outlook;
- Setting up distribution sites (e.g. stocking shelves, coolers, etc.);
- Ensuring the distribution site is clean and well maintained at all times;
- Ensuring computers and scanners are in proper working order.
Personal Attributes and Core Skills
- Ability to work with sensitivity and without discrimination towards people of diverse cultures, races/ethnicity, socio-economic positions, ages, religions, genders, physical/mental health challenges/disabilities and sexual orientations;
- Engaging, welcoming and helpful in your approach to dealing with people and situations;
- Must be a critical thinker, who can act on their feet;
- Exceptional attention to detail;
- Aptitude to learn;
- Ability to multi-task in a busy client facing environment;
- Flexibility to work at all of our locations in Greater Vancouver;
- Team player, willing to go above and beyond to assist others;
- Effective interpersonal communication skills (written/oral), including active listening skills;
- Knowledge of and ability to employ conflict resolution and diffusing skills as needed;
- Lead by example, coach with patience, and model positive behavior.
Qualifications and Experience
- 2+ years’ experience working in customer service roles;
- Verbal and written proficiency in other languages are an asset;
- Previous experience working in the hospitality industry is very advantageous;
- Working experience of using Microsoft Word and Outlook;
- Public speaking experience and being comfortable speaking in front of small groups.
Physical Requirements
- Physically fit and have the ability to lift up to 50 lbs on a consistent basis;
- Exposure to ambient temperatures and noisy conditions;
- The ability to walk and stand throughout the shift.
We are actively recruiting for this position and encourage you to apply now if you are keen on this opportunity!
Notes
Due to high volume applications, only those applicants under consideration will be contacted.
Please accept our utmost appreciation for your interest. The Greater Vancouver Food Bank is an Equal Employment Opportunity employer. Applications will be treated in strict confidence.
A criminal record check for working with vulnerable sectors is required upon hiring.
