Member Relations Specialist

Position Summary:

This is a key role in our Community Food Hubs team, and leads the execution of the organization’s Member Relationship Strategy at the Greater Vancouver Food Bank Society (GVFBS’s).

The Member Relations Specialist is passionate about increasing community members’ access to food in a dignified manner. This person has a proven track record in establishing trusting relationships in the community, is patient, works collaboratively to resolve conflicts, and is able to navigate fast paced and potentially challenging social environments.

We are keen to speak with candidates who have a proven  track  record in community development and who have worked for and with vulnerable and marginalized populations in a respectful and dignified manner.

Main Duties:

  • Lead the development and execution of the Member Relationship Strategy in partnership with the Community Food Hubs Manager (including on site member engagement, outreach and resource supports);
  • Ensure that all processes respect community members’ privacy and confidentiality as well as integrity of data regarding our membership;
  • Work interdepartmentally to share information and strategies to align our engagement and messaging with our members whilst evaluating the impact of Community Food Hubs;
  • Oversee the administration and training for our mobile registration, scanner and card printing systems;
  • Provide onsite support for staff and volunteers at our food hubs on a regular basis for training, oversight, or implementing new initiatives;
  • Collaborate on initiatives that increase sense of dignity and inclusion at our site locations.

More information about our Community Hubs and how we support our members can be located at:

Candidate requirements:

  • Minimum of two years related experience in front line service delivery or food security is an asset;
  • A strong team player with a willingness to contribute, and a commitment to making a difference at a community level;
  • Post secondary education preferably in food security, social work, public health, or related studies;
  • Experience in public engagement, organizing and facilitating community consultations, focus groups and workshop events;
  • Familiarity with non-profit organizations and community resources;
  • Sense of humour, honesty, compassion;
  • Effective conflict resolution skills;
  • A flexible and collaborative work style;
  • Effective communication skills both oral and written;
  • Commitment to the GVFBS’s vision of accessible, healthy and sustainable food for all.

Physical requirements:

  • May need to sit and stand as needed.
  • Knows proper lifting techniques to lift up to 50 lbs. when required.

Progressed candidate will be required to complete a criminal record check.


About The Greater Vancouver Food Bank Society (GVFBS)

GVFBS is a non-profit organization provides assistance to over 26,500 people weekly through 13 member locations and close to 85 agency partners located in Vancouver, Burnaby, New Westminster, North Vancouver and West Vancouver. GVFBS is committed to its mission and vision through community collaboration and is pro-actively working to help end hunger.

MISSION: To create empowering environments that provide and promote access to healthy food, education and training.

VISION: Accessible, healthy and sustainable food for all.

VALUES: Accountability, Collaboration, Justice, Respect, Trust

Please email your application in confidence to: [email protected]