Ms. Shkurhan is Director, Policy & IT at the Ombudsman for Banking Services and Investments. OBSI is a national non-profit organization providing independent and impartial dispute resolution services for Canadian banking and investment consumers. Cheryl is responsible for the development and implementation of OBSI’s information technology platform and operational policies, as well as providing strategic direction on operational plans, risk management and project management for key initiatives. She also acts as OBSI’s Privacy Officer and Chief Compliance Officer. Cheryl has extensive experience in the financial services sector, having held positions in both banking and investment sectors, including several years as Chief Compliance Officer at a mutual fund dealer before joining OBSI. She has a BA in economics, previously practiced as a Certified Financial Planner, and held the Chartered Investment Manager designation through the Canadian Securities Institute.