• If you are someone who loves connecting with the community, we would love to hear from you! 
• Enjoy a rewarding front-line role supporting our clients.
• Cantonese, Mandarin and other languages highly sought after.
• Full time-permanent.
• $42,900 annual salary.

About us

The Greater Vancouver Food Bank (GVFB) is a non-profit organization with a mission to provide healthy food to those in need. The GVFB provides support to more than 8,500 people weekly across Vancouver, Burnaby, and New Westminster. We also provide food support to approximately 80 community agencies throughout these communities, such as housing agencies, women and children’s shelters and after school programs, who in turn provide meals and snacks to thousands of people each week.

Our vision is to create healthy communities through fair and effective food systems. Currently, the GVFB receives, purchases and distributes 4.5M lbs of food each year.

Employee benefits

We provide a modern and inclusive office environment, with excellent Skytrain accessibility and free parking. Our competitive benefit plans for this position include: healthcare/dental/vision, 3 weeks accrued vacation leave and a Group Registered Retirement Savings Plan. Your birthday and a personal day are additional paid days off.

The GVFB is a certified Living Wage Employer! This recognizes the GVFB’s commitment to paying fair wages, upholding good work standards for our employees and contributing to poverty reduction and a higher standard of living in our community.

Position overview

Our Distribution department is recruiting for community focused individuals who are looking to make a difference and provide an exceptional level of service to our clients. The Front-line Client Coordinator is someone willing to go above and beyond in support of their community.

Suitable candidates will have the flexibility and drive to be involved in multiple aspects of our weekly distribution of healthy food to those in need across our catchment areas of Vancouver, Burnaby and New Westminster.

Key responsibilities

• Provide onsite support for staff, volunteers and community site partners;
• Maintaining efficient flow of food distribution to clients; clarifying policies and procedures;
• Host or attend the onsite volunteer huddle as the staff representative to provide updates on policies, upcoming events, and to hear feedback;
• Communicate to the corresponding departments regarding issues and incidents (e.g. volunteers, menu, health and safety);
• Administration and data entry involving our in-house database and Microsoft Office Suite;
• Setting up distribution sites (e.g. stocking shelves, coolers, etc.);
• Ensuring the distribution site is clean and well maintained at all times;
• Ensuring computers and scanners are in proper working order.

Personal attributes and core skills

• Ability to work with sensitivity and without discrimination towards people of diverse cultures, races/ethnicity, socio-economic positions, ages, religions, genders, physical/mental health challenges/disabilities and sexual orientations;
• Engaging, welcoming and helpful in your approach to dealing with people and situations;
• Must be a critical thinker, who can act on their feet;
• Exceptional attention to detail;
• Aptitude to learn;
• Ability to multi-task in a busy client facing environment;
• Flexibility to work at all of our locations in Greater Vancouver;
• Team player, willing to go above and beyond to assist others;
• Effective interpersonal communication skills (written/oral), including active listening skills;
• Proven ability to problem solve and to take responsibility for completing tasks in a timely fashion;
• Knowledge of and ability to employ conflict resolution and diffusing skills as needed;
• Lead by example, coach with patience, and model positive behaviour.

Qualifications and experience

• 2+ years’ experience working in customer service roles;
• Verbal and written proficiency in Cantonese or Mandarin preferred;other languages are an asset;
• Previous experience working in the hospitality industry is very advantageous;
• Working experience of using Microsoft Word and Outlook;
• Public speaking experience and being comfortable speaking in front of small groups.

Physical requirements

• Physically fit and have the ability to lift up to 50lbs on a consistent basis;
• Exposure to ambient temperatures and noisy conditions;
• The ability to walk and stand throughout the shift.

We are actively recruiting for this position and encourage you to apply now if you are keen on this opportunity!

Please submit your resume and cover letter in one PDF document.

A criminal record check for working with vulnerable sectors is required upon hiring.

NOTE:

Due to the high volume of applications, only those applicants under consideration will be contacted.

Please accept our utmost appreciation for your interest. The Greater Vancouver Food Bank is an Equal Employment Opportunity employer. Applications will be treated in strict confidence.

Employee benefits

We provide a modern and inclusive office environment, with excellent Skytrain accessibility and free parking. Our competitive benefit plans for this position include: healthcare/dental/vision, 3 weeks accrued vacation leave and a Group Registered Retirement Savings Plan. Your birthday and a personal day are additional paid days off.

The GVFB is a certified Living Wage Employer! This recognizes the GVFB’s commitment to paying fair wages, upholding good work standards for our employees and contributing to poverty reduction and a higher standard of living in our community.

Growth opportunities

• Professional Growth – mentoring, professional development courses and conferences.
• Financial Growth – competitive salary and excellent perks.
• Personal Growth – be part of a close and supportive team with strong leadership.

Position overview

The Warehouse Associate handles, moves, loads and unloads goods by hand or with a variety of handling equipment.  A solid understanding of inventory management; building/filling orders and general warehouse operations is key to being successful in this role. They are a team player with a willingness to contribute, an aptitude to learn and a passion for making a difference.

Key responsibilities

• Ensure functional areas are clean, tidy and organized at all times;
•  Shipping and receiving; Inbound outbound and internal logistics;
• Receive and assemble orders;
• All order picking duties as assigned;
• Receive, unload and put away incoming products into inventory;
• Inspect inbound and out bound shipments for accuracy, defects or damages;
• Prepare pallets, wrap and weight all completed orders and stage in the allocated areas for delivery;
• Complete job specific sections of the Operations department training program;
• Responsible for Inventory Accuracy
• Help manage outbound waste stream movements when needed;
• Put away all stock, make sure floor is clear of pallets and obstacles at all time, especially pedestrian walkways;
• Provide coverage for warehouse staff as needed.

Personal attributes and core skills

• Strong order accuracy and attention to detail;
• Communicate effectively with staff at all levels of the organization;
• Polite and welcoming manner with staff, volunteers and community agency partners;
• Ability to work well in a team;
• Reliable and excellent time management skills;
• Able to think outside the box and see where help is needed within the warehouse;

Qualifications and experience

• Minimum of 2 years forklift experience;
• Experience with Warehouse Management Systems preferred;
• 2+ years’ experience using industrial forklifts and electric pallet-jacks in high-density racked warehouse facilities;
• Food Quality Control certification is advantageous;
• Working knowledge of Microsoft Outlook and be comfortable using our internal communication tool Slack;
• Current forklift licence;
• Flexibility around work hours, in peak season this may include occasional evenings and Saturday’s as required, shifts may be subject to change.

Physical requirements

• Exposure to ambient temperatures and noisy conditions;
• Proper safety footwear required;
• The ability to walk and stand throughout the shift;
• Bending and lifting boxes up to 50 lbs on a regular basis;

We are actively recruiting for this position and encourage you to apply now if you are keen on this opportunity!

Please submit your resume and cover letter in one PDF document.

A criminal record check for working with vulnerable sectors is required upon hiring.

NOTE:

Due to the high volume of applications, only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

The Greater Vancouver Food Bank is an Equal Employment Opportunity employer. Applications will be treated in strict confidence.

• Do you want to make a difference in your community?
• Join our dynamic team, in our vibrant and impressive warehouse.
• Full Time Permanent role / 5 days a week (flexible to work Saturdays and evenings as required)
• $39,000 annual salary

Employee benefits

We provide a modern and inclusive office environment, with excellent Skytrain accessibility and free parking. Our competitive benefit plans for this position include: healthcare/dental/vision, 3 weeks accrued vacation leave and a Group Registered Retirement Savings Plan. Your birthday and a personal day are additional paid days off.

The GVFB is a certified Living Wage Employer! This recognizes the GVFB’s commitment to paying fair wages, upholding good work standards for our employees and contributing to poverty reduction and a higher standard of living in our community.

Growth opportunities

• Professional Growth – mentoring, professional development courses and conferences.
• Financial Growth – competitive salary and excellent perks.
• Personal Growth – be part of a close and supportive team with strong leadership.

Position overview

The Volunteer Lead – Food Sort supervises large corporate groups and daily regular volunteers in all functional areas of Food Sort within the warehouse. They are responsible for overseeing fresh, dry and frozen food sort. This also includes outbound fulfillment areas such as our Winston Distribution and Community Partner Agencies distribution. Utilizing our increased storage capacity and efficient Food Sort space, they provide an essential service to our clients. Flexibility around work hours is important, to include evenings and Saturdays as required, shifts may be subject to change.

Key responsibilities

• Manage, assign and review work for volunteers engaged in Food Sort functional areas;
• Ensure functional areas are kept clean, tidy and organized at all times;
• Provide input and expertise for implementation of the fresh, dry, frozen food  and basic pantry manuals, update annually or as directed;
• With direction from the Operations Manager be accountable and responsible in areas including Fresh and Dry Sort, outbound area fulfillment, Front of House, Agency Cooler, Freezer, bulk shelves, Winston St. Market and            kitchen equipment shelves;
• Ensure fresh food is allocated appropriately;
• Ensure signage and organization off all fulfillment areas and allotments for clients and agency partners;
• Schedule appropriate timing for restocking of fulfillment areas based on Operations data specialist;
• Post and update all CFIA (Canadian Food Inspection Agency) recalls appropriate to BC and class 1-2 recalls excluding allergies;
• Organize program and project areas making sure stock levels or needs are communicated to Warehouse, Operations Manager and supporting staff;
• Purchase and manage all supplies needed in the Food Sort Functional areas;
• Communicate corporate group bookings with our Human Resources, Development Department and CEO;
• Use volunteer management software ‘Better Impact’ to book and manage corporate group volunteers; Promote further engagement with the GVFB volunteer base;
• Communicate daily with volunteers and staff via e-mail, slack, phone and text message;
• Conduct orientation/training for groups of up to 30 volunteers.

Personal attributes and core skills

• Able to communicate effectively with all levels of operation and staff;
• Strong time management skills, be able to prioritize a busy workload;
• Excellent communications skills, written and verbal;
• Proven team building skills, be able to provide direction to others;
• Strong conflict resolution skills and diplomacy;
• Comfortable in speaking in front of and leading groups of up to 30 people.

Qualifications and experience

• Experience working in a high-volume, fast-paced environment;
• Previous experience in warehouse environments advantageous;
• Experience using industrial fork lift/pallet jack in racked warehouse advantageous;
• Working knowledge of Microsoft word and outlook;
• Volunteer leadership experience is an asset;
• Experience with Warehouse Management Systems preferred.

Physical requirements

• Exposure to ambient temperatures and noisy conditions;
• Proper safety footwear required;
• The ability to work in a physically demanding environment, lifting, walking and standing throughout the shift;
• Bending and lifting boxes up to 50 lbs on a regular basis.
• Wearing a face mask or shield throughout the duration of your shift during Covid.

We are actively recruiting for this position and encourage you to apply now if you are keen on this opportunity!

Please submit your resume and cover letter in one PDF document.

A criminal record check for working with vulnerable sectors is required upon hiring.

NOTE:

Due to the high volume of applications, only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

The Greater Vancouver Food Bank is an Equal Employment Opportunity employer. Applications will be treated in strict confidence.