How do I register to become a volunteer?

Click here and you will be directed to My Impact, our volunteer database, where you can create a profile with your details.

After registration, you will be able to see what volunteer activities are currently available in your opportunity calendar.

Currently, we do not require our volunteers to attend an in-person orientation, due to the Covid-19 pandemic. We do have an online orientation we encourage you to watch, it can be found here.

How old do you have to be to volunteer?

We require all volunteers to be at least 14 years of age to volunteer at our warehouse and at least 18 years old to volunteer at our distribution sites.

If you are 14-17 years old you will need to have written consent from a parent or guardian prior to arriving for your shift. If you are under 14 years of age, we will not be able to have you volunteer with us at this time.

Please note that if you are below 18 years of age and do not bring a completed consent form with you for your first shift, you will not be able to work the shift.

What is the time commitment?

Most of our volunteer positions require 1 shift a week for a minimum of 2 months. This helps our volunteers to become familiar with the work they are doing and saves our staff time from needing to conduct new training each shift. We appreciate all of your time, effort and commitment!

Can I drop in to volunteer without having registered?

Unfortunately no. Prior to starting to volunteer with us, we require all interested individuals to register with our volunteer management software My Impact. After filling out the online form we will send you an email and you will be able to view all the available shifts.

How can I book in to volunteer as a group?

If you are interested in signing up as a group please register with My Impact. After the sign up we will send you an email with all the relevant information. Further details can be found on our group volunteering page.

What can I expect when I volunteer?

Firstly to have lots of fun! You will be able to have a first-hand experience of everyday life at the GVFB and see what we do behind the scenes. A welcome and safety briefing is part of every volunteer orientation at the beginning of the shift.

COVID-19 Health and Safety Precautions:

Please note that we require all of our volunteers to socially distance, wear a face mask and gloves for the duration of the entire volunteer shift. All of the PPE equipment and hand sanitizer are provided by the GVFB.

Will I receive a reference for volunteering?

We are more than happy to provide you with a reference letter if you completed 80 hours of volunteering. Due to the high demand for reference requests, we are unable to provide this to anyone who has not reached the 80 hours mark. We do not provide verbal references or complete external reference forms.

Why am I unable to see available shifts listed on the opportunity calendar and /or unable to sign up for shifts?

The most likely reason is that when you completed your application form on Better Impact, one of your answers may not have met our volunteer requirements. Another reason may also be that we have not received your COVID-19 vaccination record card. In this instance please reach out to: [email protected] and we can look into the issue and clarify this further.

Do I need to disclose if I require any accommodation in order to carry out my volunteer duties or need additional support during my volunteer shift?

Yes, we require this information to be disclosed to our Volunteer Recruitment Coordinator prior to signing up for a volunteer shift.


Do you have a volunteer shift cancellation policy?

Yes. Should you need to cancel your scheduled shift, we require 24 hours’ notice so that we have an opportunity to fill your shift.

  • Please cancel your shift on your Better Impact profile as this is the quickest and most efficient way.
  • If you are unable to access your Better Impact profile please contact our Volunteer Recruitment Coordinator by email: [email protected] or phone: 604.880.7073.
  • If you are unwell on the morning of your shift, even if it’s within the 24-hour window please do let us know ASAP and adjust your upcoming volunteering schedule in Better Impact accordingly.
  • We would be delighted to have you come and volunteer with us and appreciate that unexpected situations come up, however we do require this communication.

Repeated volunteer no-shows

  • If there are 2 “no-shows” where you have not provided 24 hours’ notice to cancel your volunteer shift, we will de-activate your profile on Better Impact and you will not be able to sign up for future volunteer shifts.
  • This is to ensure the Greater Vancouver Food Bank can continue to operate at a level that meets the needs in our communities.
  • If you are unwell on the day of your shift you will not be penalized.

How is the GVFB keeping their volunteers safe during the pandemic?

The health and safety of our volunteers, clients and staff are of the greatest importance to us. We have taken the following precautions to ensure that everyone feels comfortable:

  • We decreased the number of volunteers in our warehouse and at our distribution. Everyone is required to physically distance during the shift to follow the recommendations of health authorities.
  • Every volunteer is required to wear gloves and a facemask for the duration of their entire shift. The PPE equipment is changed every hour. We provide facemasks, hand sanitizer and disposable gloves for our volunteers.
  •  Plexiglass is used at our distribution sites.
  • There is a volunteer orientation at the beginning of each shift, where a staff member will go over all the health and safety procedures.
  • If you do not feel well at any time before, during or after the shift, please let a GVFB staff member know. The COVID-19 questionnaire is sent daily to the volunteers to complete on the day of their shift, before arriving at one of our sites.
  • We have increased sanitation of high-touch areas, which are sanitized with bleach water every hour.
  • It is mandatory for anyone who wants to volunteer to have received a COVID-19 vaccine.

Is it possible to volunteer without a face mask?

Please note that at this time we require all of our volunteers to wear non-medical masks or face shields for the entire duration of the assigned shift. If you have a medical condition where you have trouble breathing and cannot wear a mask, please email us prior to signing up for a shift: [email protected].

Do I need to have received a COVID-19 vaccine in order to volunteer at the GVFB?

Yes, we do expect all our volunteers to provide a proof of vaccination before volunteering with us, effective Monday, June 14th, 2021. The date you received the COVID-19 vaccine must be at least two weeks prior to your volunteering shift.

Can I attend a volunteering shift if I have recently travelled internationally?

Please note that we are unable to accommodate volunteers who have travelled internationally in recent weeks. We are still learning about the vaccination in relation to COVID-19 variants, so we continue to prioritize the safety of our staff, volunteers, and clients. This will be reviewed again in September.

Can I volunteer with the GVFB if I am working in the healthcare sector?

Yes, you can volunteer with us, as long as you have received one dose of the COVID-19 vaccine in the last 14 days. You must also be able to provide our volunteer recruitment team with a copy of your immunization card 24 hours prior to your first shift.

Are you able to accommodate someone who wants to volunteer as part of their court-ordered community service hours?

No, we are not able to accommodate these requests.